Contact Us

Have a question about a product, order, payment or delivery? Our team is here to help. Contact the appropriate Shenzhen iWheels department below and we'll assist with your enquiry.

🛒 Sales Department

Our Sales team can assist with pre-sales enquiries, product information, availability, quotations, new orders and follow-ups on existing orders.

If you are contacting us regarding an existing order, please include your order number or payment reference where possible.

💳 Payment & Billing

For assistance with payments, billing, invoices, bank transfers, payment confirmation or transaction-related enquiries, please contact our Payment team.

🎧 Customer & Technical Support

Our Support team can assist with general enquiries, technical questions, product-related concerns and after-sales support.

When requesting support for a product you have already purchased, please provide your order number, product name or model and a description of the issue.

⚠️ Report an Issue or Abuse

To report suspected misuse of our services, inappropriate activity, security concerns or another issue requiring our attention, please contact our Support team with as much relevant information as possible.

⭐ Quality Assurance & Feedback

Your feedback helps us improve. For comments regarding your experience with our products, website, service or Customer Support, please contact our Quality Assurance team.

Chat With Our Sales Team

Need quick assistance with a product or order? Contact our Sales team directly through WhatsApp.

Locate Us

Shenzhen iWheels office locations and contact information.

We're Here to Help

Contact the Shenzhen iWheels team for product enquiries, orders, payments, shipping or customer support.