Shipping & Delivery Policy
We ship worldwide and work with established logistics partners to provide secure and reliable delivery. Below you'll find important information about processing, delivery times, tracking and receiving your order.
🌍 1. Shipping Destinations
Shenzhen iWheels Technology Co. Ltd (“Shenzhen iWheels”, “iWheels”, “we”, “us” or “our”) offers shipping to customers in supported destinations worldwide through our courier and logistics partners.
📋 2. Order Processing
Once your order and payment have been successfully received, your order will be prepared for processing and dispatch.
Processing times may vary depending on product availability, order quantity, product specifications, payment verification and any additional preparation required before shipment.
⏱️ 3. Estimated Delivery Times
Where a specific delivery estimate is provided in your order confirmation, we will use reasonable efforts to deliver within that estimated period.
Delivery times are estimates rather than guaranteed arrival dates. The size and quantity of an order, destination, customs procedures, carrier schedules and other circumstances may affect the actual delivery time.
⚠️ 4. Shipping & Delivery Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, circumstances outside our direct control can sometimes cause delays.
Possible causes of delay include:
Where we become aware of a significant anticipated delay, we will make reasonable efforts to provide updated delivery information.
📍 5. Tracking Your Shipment
When tracking is available for your shipment, tracking information or a shipment reference will be provided using the contact details associated with your order.
Tracking information may take some time to update after a shipment has been dispatched, particularly while the parcel is moving between logistics facilities or international transit points.
🏠 6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check the recipient's name, street address, city, state or province, postal code, country and telephone number before submitting your order.
🚪 7. Delivery Attempts
Please ensure that you or an authorised person is available to receive the shipment at the delivery address.
Where nobody is available to receive the shipment, the courier may make additional delivery attempts or contact you using the details provided with your order.
✍️ 8. Receiving Your Delivery
A delivery is generally considered completed when the shipment has been delivered to the specified delivery address and accepted by you or by a person accepting the shipment on your behalf.
Depending on the courier, destination and type of shipment, identification, a signature or other confirmation of receipt may be required.
📦 9. Damaged Shipments
Please inspect the external condition of your shipment when it arrives. If there is obvious significant damage to the packaging, please notify the courier and Shenzhen iWheels as soon as possible.
🔎 10. Missing or Lost Shipments
If a shipment is significantly overdue or appears to be missing, please contact us with your order and tracking information so the shipment can be investigated with the relevant carrier.
If a parcel is officially confirmed as lost, we will contact you regarding the available resolution. Where appropriate and stock is available, a replacement may be arranged. If a suitable replacement cannot be provided, an applicable refund may be issued.
💳 11. Shipping Costs
Where a shipping charge applies, the applicable amount will normally be calculated according to factors such as the delivery destination, order size, weight, shipment type and available delivery service.
The applicable shipping charge will be displayed or communicated during the ordering process where available. Promotional or free shipping may also be offered on qualifying orders from time to time.
🛃 12. Customs, Duties & Import Requirements
International shipments may be subject to customs clearance, import procedures, taxes, duties or other requirements imposed by authorities in the destination country.
Where such charges or requirements apply and are not expressly included in your order, they may be the responsibility of the recipient. Customs procedures can also affect estimated delivery times.
📌 13. One Delivery Address Per Order
Each order can be assigned to one delivery address. If you require products to be delivered to multiple addresses, please place separate orders for each destination unless another arrangement has been confirmed with us.
🚚 Your Order's Journey
Need Help With Your Delivery?
If you have questions about shipping, tracking or delivery, please contact Shenzhen iWheels Customer Support and include your order number where possible.
