Privacy & Cookies Policy

Your privacy matters to us. This policy explains how Shenzhen iWheels Technology Co. Ltd collects, uses, stores and protects your personal information when you use our website and services.

🛡️ 1. Our Commitment to Your Privacy

Shenzhen iWheels Technology Co. Ltd (“Shenzhen iWheels”, “iWheels”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy & Cookies Policy explains the types of information we may collect when you visit our website, create an account, place an order, contact customer support or otherwise interact with our services. It also explains how we may use, disclose, retain and protect that information.

📋 2. Information We May Collect

Depending on how you interact with our website and services, we may collect information including:

⚙️ 3. How We Use Your Information

Personal information may be used where reasonably necessary to operate our business and provide our services, including:

📦 4. Order & Delivery Information

When you place an order, we use the information you provide to process your purchase, verify relevant transaction details, communicate with you and arrange delivery.

Relevant information may be provided to shipping companies, couriers, logistics providers and other service providers where reasonably necessary to complete and deliver your order.

🤝 5. When Information May Be Shared

We do not sell or rent your personal information as part of our ordinary business operations.

Information may be shared with appropriate third parties where reasonably necessary, including:

🍪 6. Cookies & Similar Technologies

Our website may use cookies and similar technologies. Cookies are small data files that websites store on your device or browser to remember information about your visit.

Cookies can help our website operate correctly, remember your preferences, maintain shopping-cart functionality, support account sessions, understand website usage and improve the overall shopping experience.

⚙️ 7. Types of Cookies

🎛️ 8. Managing Cookies

Most internet browsers allow you to review, block or delete cookies through the browser's privacy or security settings.

🔐 9. Protecting Your Information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their account credentials and devices.

🗂️ 10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate transaction records, resolving disputes, preventing fraud and meeting applicable legal, tax, accounting or regulatory requirements.

👤 11. Your Personal Information

Subject to applicable law and any relevant exceptions, you may be able to contact us to:

We may need to verify your identity before responding to certain privacy-related requests.

✉️ 12. Marketing Communications

Where permitted and where you have provided any required consent, we may send information about products, services or promotions. You may opt out of optional marketing communications using the unsubscribe option provided in the communication or by contacting us. Service-related and transactional communications may still be sent when necessary to manage your orders or account.

🔗 13. Third-Party Websites & Services

Our website may contain links to, or integrations with, websites and services operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review the privacy information provided by those third parties before submitting personal information to them.

🌍 14. International Customers & Service Providers

As Shenzhen iWheels serves customers internationally, information associated with orders or services may be processed in countries other than the country in which you are located. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately in connection with such processing.

👨‍👩‍👧 15. Children's Privacy

Our online store is intended for customers who are legally permitted to enter into purchases or who are acting with the appropriate permission of a parent or legal guardian where required. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

🔄 16. Changes to This Policy

We may update this Privacy & Cookies Policy periodically to reflect changes to our services, website practices, technology or applicable requirements. The updated version will be published on this page. We encourage customers to review this page periodically.

Privacy Questions?

If you have a question about this Privacy & Cookies Policy or how Shenzhen iWheels handles your personal information, please contact us.