Return Policy

We want you to shop with confidence. This Return Policy explains when products may be returned to Shenzhen iWheels, how to request a return and what you should do before sending a product back to us.

📋 1. Return Policy Overview

At Shenzhen iWheels, we understand that there may be circumstances where you need to return a product.

Eligible products purchased through our website may generally be returned within 30 days, subject to the conditions explained in this Return Policy and any rights available under applicable consumer protection law.

📅 2. 30-Day Return Period

For eligible website purchases, a standard return request should generally be submitted within 30 days of receiving the product.

Different or additional rights may apply to defective, incorrectly supplied or misdescribed products under applicable law. The standard 30-day period does not replace any mandatory rights that provide additional protection.

✅ 3. Standard Return Eligibility

To qualify for a standard return, the product should generally:

📨 4. How to Start a Return

Please contact Shenzhen iWheels Customer Service before sending a product back.

When requesting a return, please provide:

Please do not automatically send returned products to one of our office addresses shown on the Contact Us page. The correct return location may depend on the product, order and circumstances of the return. Customer Service will provide the appropriate return instructions after reviewing your request.

📦 5. Preparing Your Product for Return

Products should be packaged carefully to help protect them during return transportation.

Where applicable, please include:

🚚 6. Return Shipping

Responsibility for return shipping depends on the reason for the return and the circumstances of the order.

For a standard eligible return, return shipping costs may be the customer's responsibility. Where Shenzhen iWheels supplied an incorrect product, or where we are otherwise responsible for return transportation under our policies or applicable law, we will provide the appropriate return arrangements or instructions.

🔎 7. Returning Your Shipment

Where you are responsible for arranging return transportation, we recommend using a reliable and trackable shipping service appropriate for the product being returned.

Please retain your shipping receipt and tracking information until Shenzhen iWheels confirms that the returned product has been received.

📬 8. Incorrect Product Received

If you receive a product that does not match the product you ordered, please contact Customer Service promptly.

Please provide your order number and photographs showing the product received where appropriate. Once the issue has been reviewed, we will provide the relevant return and resolution instructions.

📸 9. Product Damaged During Delivery

If your product arrives visibly damaged, please contact us promptly and retain the product and original packaging while the matter is reviewed.

We may request photographs showing:

🛠️ 10. Defective Products

If you believe a product is defective, contact our Customer Service team with your order number, product details and a clear description of the problem.

Photographs, video, troubleshooting information or other reasonable supporting information may be requested where necessary to help us understand and assess the reported issue.

Defective-product returns are handled according to the applicable product warranty, our return terms and any mandatory rights available under applicable consumer law.

Where applicable under our existing return terms, defective products may be reported for return within 6 months. Eligibility and the available remedy will depend on the product, the nature of the defect, applicable warranty conditions and any rights available under applicable law.

🚫 11. Products That May Not Qualify for a Standard Return

Subject to applicable law, a product may not qualify for a standard return where it:

These conditions do not remove rights relating to defective, misdescribed or incorrectly supplied products that cannot lawfully be excluded.

🔍 12. Inspection of Returned Products

Returned products may be inspected after receipt to confirm the product's identity, condition, completeness and the reason for return.

We will communicate the outcome after the return has been reviewed. Where a refund is approved, it will be handled according to our Refund Policy.

🔄 13. Exchanges

Shenzhen iWheels does not generally process direct exchanges. Where a product qualifies for return, the applicable return and refund process can be completed and a new order may then be placed for the required product.

🌍 14. International Returns

International customers should contact Shenzhen iWheels before arranging a return. International return procedures may vary depending on the product, destination and reason for return.

Customers should follow the return and customs instructions provided by our team. Incorrect customs declarations or sending a return to the wrong location may cause delays or additional charges.

🧾 15. Customs, Duties & Import Charges

Duties, taxes or import charges originally paid directly to customs authorities, couriers or other third parties may not be refundable by Shenzhen iWheels because those amounts may not have been collected by us. Please refer to our Refund Policy for additional information.

💰 16. Refunds After a Return

Approval of a return request does not necessarily mean that a refund has already been processed. Where a refund is due, it will be handled after the applicable return review in accordance with our Refund Policy.

📍 17. Return Shipment Problems

If you arranged the return shipment and tracking shows an unexpected delay or delivery problem, please contact the shipping provider and notify Shenzhen iWheels. Keeping your shipping receipt and tracking information will help with any investigation.

📚 18. Related Policies

This Return Policy should be read together with our Refund Policy, Orders & Returns Policy, Shipping & Delivery Policy, Payments Policy and Terms & Conditions.

↩️ How to Return a Product

Nothing in this Return Policy is intended to exclude, restrict or replace any mandatory rights or remedies available to customers under applicable consumer protection law.

Need to Return a Product?

Contact Shenzhen iWheels Customer Service before sending your product back. Please include your order number, product details and reason for the return so we can provide the correct instructions.