Customer Service

We're here to help before, during and after your purchase. Our Customer Service team is available to assist with products, orders, payments, shipping, returns and after-sales support.

👋 How Can We Help?

At Shenzhen iWheels, we believe that professional customer service is an important part of every purchase.

Whether you need information before placing an order, assistance with an existing purchase, an update on your shipment or support after delivery, our team is ready to assist you.

🛒 Order & Product Assistance

Have a question before placing an order? Our Customer Service team can assist with product information, availability, specifications and general purchasing enquiries.

If you have already placed an order, please provide your order number or payment reference when contacting us. This will help us locate your order and assist you more efficiently.

📦 Shipping & Delivery Support

Our team can assist with shipping and delivery enquiries, including:

Please include your order number or tracking number when requesting assistance with an existing shipment.

💳 Payment & Invoice Support

If you have questions about a payment or invoice, our Customer Service team can assist with payment confirmation, bank transfers, payment references, invoices and other payment-related enquiries.

↩️ Returns & Refunds

Need assistance with a return or refund? Contact our Customer Service team with your order details and the reason for your request.

For damaged, incorrect or defective products, please provide a description of the issue. Photographs may also be requested where they are helpful in reviewing the matter.

🛠️ After-Sales & Product Support

Our commitment to our customers continues after delivery.

If you experience an issue with a product you have received, contact us with your order number, product name or model, and a description of the issue. Providing clear information helps our team understand your enquiry and determine the appropriate next steps.

🔎 Check Your Order Status

Registered customers can sign in to their Shenzhen iWheels account and visit My Account → My Orders to review available information about their orders.

🔐 Your Security Matters

Please protect your personal and financial information when communicating about an order.

📋 Help Us Assist You Faster

When contacting Customer Service about an existing order, please have the following information available where applicable:

Contact Customer Service

Have a question or need assistance? Contact the Shenzhen iWheels Customer Service team and we'll help with your enquiry.